Delivery and Returns

DELIVERIES

Free delivery on all orders over £50 via Royal Mail 1st Class recorded delivery 3 to 5 working days.

Standard Delivery on all orders under £50.00 at a cost of £3.50 (unless Free UK delivery is being offered) via Royal Mail 1st Class recorded delivery 3 to 5 working days.

Special Next Day Delivery £5.00 Next Day per delivery address within the UK, all UK orders will be dispatched by Royal Mail Special Next Day Delivery 1:00 PM unless otherwise arranged.

Special Next Day Delivery orders need to be received by 1pm to enable same day dispatch, and is not available on Friday, Saturday and Sunday or Public bank holidays. This service may not always be available and if not may be due to a temporary suspension of this service.

Deliveries to Europe and Worldwide orders will be dispatched by Royal Mail International Signed For.

Royal Mail states delivery within 5 to 14 Working days for deliveries to Europe and Worldwide destinations

Delivery destinations in Europe: £10.50
Delivery destinations to USA and the rest of world: £13.50

RETURNS

UK ORDERS

In the event you would like to return your online purchase you can do this however the items must be unworn and in their original packaging. Any item with a "SORRY BUT IF YOU REMOVE ME" label must still have this attached in the original way and must not have been removed. You can return an order for a refund by following the instructions below:

Within 14 days of receipt of your order, you can process a return by logging into your Account, View Orders, select your order and click View then at the bottom of the page under Options click Returns, select the items you wish to return and click Return Selected Items.
Once completed, you have the option to print the return documents, they will also be sent to you via email if you need to print them later.
If we are offering free UK returns then you will have a return postage label, please affix this to your package and follow the instruction on your returns note.
If you have received the item as a gift please contact the sender who can log into their account and complete the steps above and in addition you will receive a copy of the return documentation via email.
The returns address label should be securely attached to the outside of the original packaging.
You should return your package with 7 days of requesting your returns request.
When returning items you must obtain a proof of posting. If free return is not available then we strongly advise you use recorded delivery and to obtain proof of posting as we cannot be held responsible for any returned items until they reach us. We cannot accept responsibility for parcels lost in transit.
Upon receipt of your return, your credit, debit card or PayPal account originally used for the purchase will be credited with the cost of the goods minus the initial delivery charges (exceptions may apply). We will process your return within 5 days.
Your credit card company may take a further 3-5 working days to credit your account.

INTERNATIONAL ORDERS

Please follow the instructions as shown above but note that we do not offer free international returns.
We strongly recommend that you return your items via a tracked and insured carrier and that the value of the goods are covered as we cannot accept responsibility for parcels lost in transit.

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